Terms & Conditions

Welcome to ayonn.in. By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms & Conditions. Please read them carefully before using our services.

1. About ayonn.in

AYONN is a specialized multi-category e-commerce platform designed to offer customers a curated selection of organic botanical products (such as Datun sticks, herbal seeds, fresh/dry leaves), lifestyle essentials, and home utilities in one place with a smooth and secure shopping experience.

2. Acceptance of Terms & Eligibility

• By using this website, you acknowledge that you have read, understood, and explicitly agreed to be bound by these Terms & Conditions. If you do not agree, please discontinue using the website immediately.
• Users must be legally capable of entering into a binding contract under applicable laws. Minors may navigate the website or make purchases only under the direct supervision of a parent or legal guardian.

3. User Account & Information Security

• Users may be required to register an account to place orders or track their delivery status.
• You are entirely responsible for maintaining the confidentiality of your account credentials and for keeping your profile accurate and updated.
• AYONN is not responsible for transaction dropouts, transit delays, or delivery failures arising from incorrect details provided by the user.

4. Product Descriptions, Accuracy & Natural Variations

ayonn.in makes its best efforts to display accurate product data and specifications. However, please note:

• Because our primary inventory consists of natural, organic, and botanical products (such as Babul/Guava/Neem Datun, curry leaves, and various vegetable seeds), minor variations in size, color, thickness, texture, and appearance will naturally occur.
• Product imagery on the site is for illustrative purposes only. Actual items may vary slightly due to device screen settings or organic harvest shifts.
• We reserve the right to correct typographical errors, pricing miscalculations, or technical descriptive mistakes at any time without prior notice.

5. Pricing, Taxes & Global Customs

• Currency & Taxation: Product prices displayed on our website are explicitly marked with tax parameters. Prices include GST for domestic orders within India, but strictly exclude international customs duties, local sales taxes, or destination VAT for cross-border US and global orders.
• Checkout Calculations: Applicable shipping fees, delivery handling charges, or Cash-on-Delivery (COD) costs will be dynamically calculated and shown transparently on the checkout screen before final payment confirmation.
• AYONN reserves the right to revise prices or discontinue products at any time without liability.

6. Payments & Gateways

• All digital payments must be processed through our authorized, PCI-compliant secure payment gateways.
• AYONN is not liable for transaction drops, payment failures, or clearance delays caused by third-party financial institutions or credit card issuers. Orders are processed by our warehouse only after successful payment authorization.

7. Order Confirmation & Cancellation

• An order is officially confirmed only upon authorization of funds.
• AYONN reserves the right to cancel any order prior to dispatch due to sudden stock stockouts, system pricing errors, or automated fraud security flags. Customers may request cancellations strictly within the guidelines outlined in our Cancellation Policy.

8. Shipping, Returns & Prohibited Items

• Delivery timelines are estimates and not legally binding guarantees. Delays caused by customs clearance checks, biosecurity reviews, weather conditions, or regional postal operations are outside our control.
• All returns, refunds, and replacements are subject to the criteria outlined in our Refund and Returns Policy. Certain items, including personal care botanical sticks and hygiene products, are strictly non-returnable.

9. User Content, Reviews & Feedback

• Users may post genuine, helpful product reviews and ratings where permitted.
• All submitted feedback must be completely non-offensive, free of malicious links, and truthful. AYONN reserves the absolute right to remove misleading, vulgar, or inappropriate user-generated content without warning.

10. Prohibited Activities

Users are strictly prohibited from:

• Engaging in fraudulent actions, identity theft, or illegal purchase schemes.
• Attempting to hack, disrupt, inject malware, scrape data, or compromise the operational security of ayonn.in.
• Using website content or product images for unauthorized commercial reuse.
• Violations will result in immediate account termination and potential legal action.

11. Intellectual Property

All content included on this website—including the brand name AYONN, the official logo, layout designs, product photography, text copy, graphics, and underlying source code—is the exclusive intellectual property of AYONN and is protected under national and international copyright and trademark laws.

12. Limitation of Liability & Force Majeure

• AYONN, its directors, and its employees shall not be held liable for any indirect, incidental, special, or consequential damages arising from the use of this website or the consumption of products purchased through the platform.
• We are completely exempt from liability for performance delays or failures caused by events beyond our reasonable control (Force Majeure), including natural disasters, pandemics, strikes, border closures, customs impoundments, or generalized telecommunication failures.

13. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by, interpreted, and construed in accordance with the laws of India. Any legal disputes, claims, or proceedings arising out of your use of this e-commerce platform shall be subject to the exclusive jurisdiction of the courts located in India.

14. Changes to Terms

AYONN reserves the right to update or modify these Terms & Conditions at any given time without prior announcement. Your continued use of the website following the posting of modifications indicates your official acceptance of the updated terms.

15. Contact Us

For any legal queries, operational concerns, or site support, please connect with our compliance team:

• Email: contact@ayonn.in
• Official URL: ayonn.in