Refund and Returns Policy

At ayonn.in, customer satisfaction is extremely important to us. This Return & Refund Policy explains the conditions under which products can be returned, replaced, or refunded for domestic (India) and international (USA & worldwide) orders.

1. Eligibility for Returns

Products purchased from our store are eligible for a return or replacement only under the following strict conditions:

• The item received is physically damaged, defective, completely incorrect, or missing parts at the time of delivery.
• The return request must be raised within 48 hours of successful delivery.
• Returned items must be unused, unwashed, and in their original packaging with all tags, labels, and accessories intact.

2. Non-Returnable Items

Due to safety, botanical freshness, and public health guidelines, the following items cannot be returned or refunded unless they arrived explicitly damaged or defective:

• Personal care, beauty, and botanical hygiene products (including Datun sticks, fresh leaves, and dry leaves).
• Innerwear or intimate apparel.
• Items explicitly marked on the product page as Non-Returnable or Final Sale.
• Gift cards or digital downloadable products.

3. How to Request a Return

To initiate a valid return or replacement request, please follow these steps:

1. Contact the AYONN customer support team within our 48-hour return window.
2. Provide your official Order ID, description of the issue, and clear supporting proof (including photographs and an unboxing video).
3. Our warehouse team will review your submission and confirm the status of your return request.

• Note: AYONN reserves the absolute right to reject return claims that do not meet these policy conditions.

4. Return Shipping Protocols

• India Orders (Domestic): Eligible returns may be picked up seamlessly by our local courier partners or may require self-shipping to our warehouse based on your specific pincode serviceability.
• USA & International Orders: Return shipping fees for cross-border international orders must be borne entirely by the customer, unless the return is a direct result of our error (e.g., an incorrect item was dispatched).
• Non-Refundable Costs: Original international shipping charges, biosecurity tracking fees, and destination customs duties are completely non-refundable.

5. Refund & Replacement Process

• Quality Inspection: Financial refunds are only initiated after the returned item arrives back at our facility and passes a thorough quality control inspection.
• Payment Method: Approved refunds will be reversed automatically back to the original mode of payment used during checkout. Cash refunds are not supported.
• Processing Time: Please allow 5 to 10 business days after warehouse approval for the refund credit to reflect in your account (this timeline may vary based on your bank or payment provider).
• Replacements: Replacements for damaged items are subject to product availability. If an identical item is out of stock, a standard refund will be initiated instead.

6. Order Cancellations

• Orders can be cancelled free of charge only before they have been shipped from our facility.
• Once a package is handed over to our courier networks or India Post, cancellation requests cannot be accepted.
• AYONN reserves the right to cancel any order prior to dispatch due to sudden stock stockouts, critical checkout pricing errors, or automated fraud security flags.

7. Late or Missing Refunds

If you have received an approval confirmation but cannot find your refund:

1. Double-check your bank statement or original payment account.
2. Contact your credit card company or banking institution, as processing delays are common before a transaction posts officially.
3. If you have completed these steps and still have not received your funds, please contact our support

8. Policy Abuse & Modifications

• AYONN reserves the right to refuse services, returns, or refunds to any user displaying a pattern of systematic policy abuse, serial returns, or fraudulent claims.
• We reserve the right to update or modify this policy at any time without prior notice.

9. Contact Us

For any questions, return requests, or tracking support, feel free to reach out to us:

• Email: contact@ayonn.in

Thank you for choosing ayonn.in.
Happy Shopping!