Shipping Policy

At ayonn.in, we are committed to delivering your orders safely, fresh, and on time, both within India and internationally. Please review our detailed Shipping Policy below.

1. Order Processing & Handling Time

• All orders are processed immediately following successful transaction and payment confirmation.
• Standard processing and packaging time takes 2 to 4 business days.
• Orders are not processed, shipped, or dispatched on weekends or local public holidays.
• If our facility experiences a high volume of orders, shipments may be delayed by a few business days. Please allow additional transit days for delivery. If there is a significant delay in your shipment, we will contact you via email or SMS.

2. Shipping Locations & Delivery Carriers

AYONN proudly fulfills domestic orders and international e-commerce packages across global channels:

• Domestic Shipping (India): We offer shipping across all major serviceable domestic pin codes.
• Free International Shipping: We proudly provide Free International Shipping to our customers located in the United States (USA) & Worldwide.
• Logistics Partners: All international orders are safely dispatched via India Post International Tracked Packet Service (ITPS) or premium commercial courier networks to guarantee secure cross-border fulfillment.

3. Estimated Delivery Timelines

• India Domestic Orders: Estimated delivery time is 3 to 10 business days once dispatched.
• USA & International Orders: Estimated delivery time is 7 to 15 business days, depending heavily on your location and regional border customs clearance protocols.
• Please note that all delivery timelines provided are estimates and actual arrival dates may vary due to external transit factors.

4. Packaging Standards & Global Biosecurity Compliance

• To strictly comply with global environmental quarantine and botanical biosecurity regulations, all our natural items—including our Neem Sticks (Herbal Toothbrushes), Datun Sticks, and Dried Neem/Moringa Leaves—are 100% dehydrated, moisture-controlled, and vacuum-sealed.
• This advanced preservation process guarantees that our products remain perfectly fresh, hygienic, and entirely free from insects, pests, or fungus during their international transit journey.

5. Customs Duties, Import Regulations, and Local Taxes (DDU Basis)

• Delivered Duty Unpaid (DDU): Our e-commerce store operates strictly on a DDU basis for all cross-border orders. All product prices listed on ayonn.in do not include international customs duties, local sales taxes, VAT, or GST.
• Import Regulations Disclaimer: Our botanical catalog consists of processed herbal items meant for personal hygiene and wellness. While we ensure our packages satisfy rigorous international shipping safety parameters, buyers are entirely responsible for confirming that Neem and related botanical products are legal for import into their respective home countries. AYONN is not liable for parcels delayed, rejected, or confiscated by local customs or biosecurity authorities (especially applicable for strict regions like Australia and New Zealand).
• Tax Responsibility: If any local customs processing fees, import tariffs, or destination sales taxes (such as a 20% VAT in the United Kingdom or local state taxes in the US) are levied by your destination country’s customs department, these fees must be borne entirely by the buyer. Your delivery courier officer or local post office (e.g., USPS) will collect these mandatory government fees from you prior to or at the time of delivery. Parcels cannot be released until these charges are cleared.

6. Shipment Tracking System

• Once your package leaves our facility and is scanned into the logistics network, an automated tracking number and link will be delivered to your registered email address or phone number.
• International buyers can actively monitor their package online from dispatch in India up to the final delivery drop at their destination address.

7. Address Accuracy & Non-Delivery Liability

• Customers are required to provide completely accurate, comprehensive shipping addresses and valid contact numbers at checkout.
• AYONN is not liable for tracking failures or final delivery drops missed due to incorrect zip codes, wrong street addresses, or absent buyers.
• If a package is returned to India because it was rejected by your country’s customs, because the address was un-deliverable, or because the buyer refused to pay local VAT/duties, the original shipping cost incurred by us will not be refunded.

8. Delivery Delays

Unexpected delivery delays may occasionally occur due to extreme weather conditions, carrier vehicle bottlenecks, regional natural disasters, state holidays, or customs inspection clearance backlogs. AYONN is not liable for transit delays that occur outside our direct operating control.

9. Damaged, Lost, or Missing Shipments

If you receive a package that shows visible signs of physical damage or missing product units, please contact us within 24 to 48 hours of official delivery tracking confirmation. You must save all packaging materials and provide unedited unboxing videos and photos for file verification and resolution claims.

10. Contact Us

For any questions regarding tracking status, cross-border shipping parameters, or order updates, please connect with our support desk:

• Email: contact@ayonn.in
  Thank you for choosing ayonn.in.
  Happy Shopping!